At BalanceMedSpa ("we", "our") we value and protect your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and what rights you have over it when you visit our website or use our services in Gilroy, California.
1. Information we collect
Information you provide: name, email address, phone number, appointment details, and any data you share when booking an evaluation, filling out forms, or contacting us.
Health information: during your evaluation and treatments we may collect information related to your medical history and skin, solely to provide safe, personalized care.
Automatic information: as you browse the site we collect technical data such as IP address, browser type, pages visited, and time spent, through cookies and similar technologies.
2. How we use your information
To schedule, confirm, and manage your appointments and evaluations.
To provide safe, personalized treatments and follow up on your care.
To respond to your messages, questions, and requests.
To send you information about promotions, news, or reminders, whenever you have given your consent.
To improve our site, services, and user experience, and to comply with legal obligations.
3. Medical information and confidentiality
We treat your health information with strict confidentiality and in accordance with applicable laws, including federal medical privacy regulations (HIPAA) where applicable.
We do not share your medical information with third parties without your authorization, except where required by law or necessary for your care.
4. How we share your information
We do not sell or rent your personal information.
We may share information with service providers who help us operate (for example, scheduling, messaging, or payment platforms), who are required to protect it.
We may disclose information when required by law or to protect our rights, your safety, or that of others.
5. Cookies and tracking technologies
We use cookies to remember your preferences, analyze traffic, and improve the site. You can set your browser to reject cookies, though some features may not work properly.
6. Data security
We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7. Your rights
You may request to access, correct, or delete your personal information, and withdraw your consent for marketing communications at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise your rights, contact us using the details below.
8. Data retention
We keep your information only as long as necessary for the purposes described or as required by applicable law.
9. Minors
Our services are intended for individuals over 18 years of age. We do not knowingly collect information from minors without the consent of a parent or guardian.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the current version on this page with its update date.